Change Wave Learning Journal

Question.

Currently, in what change wave are you most comfortable? Why? How would you characterize the change wave of your organization? Workgroup?

Answer.

I am most comfortable with a proactive wave change.

I avoid surprise and shock because these tend to leave me in a period of uncertainty ebbs into my self-confidence. I avoid reacting to situations because this symbolizes lack of proper and adequate preparation on my part. I feel great when I am well prepared, organized and know my content well.

The wave change within the last organization where I worked was a hybrid between proactive and reactive. Initially, they were innovators of products within the banking industry in Kenya. They were the first to introduce internet banking and mobile banking. The bank was also concurrently voted as the best in customer-service for a couple of years, and served as a benchmark through which other banks simulate in improving their own efficient and effective customer-service. Towards the latter years, the organization seems to have taken more of a back seat, and become too comfortable with its position within the industry. Over the last year or so, the organization now took to a reactive position in order to keep its profits high and remain relevant and as the bank of choice. It had a massive layoff of employees that saw those left with a feeling of betrayal, uncertainty and dissatisfied. It has had to hire seasoned bankers from other banks, come up with expensive software, and re-model its image.

Proactive defines the wave change within my workgroup. My workgroup gets right onto given assignments and every member is immediately given a role to play in order to complete given assignments. Before time, all work is collected, handed over to the SLC online writing tutor, and within four days, there is already feedback.